FAQs
Hey there! Welcome to our FAQ section! Here, you'll find answers to your most burning questions about our products, services, and how things work around here. We put this together to help you make the most of your shopping experience.
If you can’t find what you’re looking for, our friendly customer support team is always ready to lend a hand. Let’s dive into the FAQs and see what we can answer for you!
𐂯 BEFORE YOU PLACE YOUR ORDER:
How much does shipping cost?
Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping destination, range from $4.99 to $9.99.
Currently, we have a free shipping program for orders over $75.
Where do we deliver?
We offer worldwide shipping, which means we can deliver our products to almost any destination around the globe.
Can the order be delivered to multiple addresses?
We do not accept shipping to multiple addresses for a single order. Please place separate orders if you want products delivered to different addresses.
How long does shipping typically take?
Orders typically require 1-3 business days for processing. Once your order has been processed, the estimated shipping time is 4-8 business days.
How do i use a promo code on checkout?
If you have a valid and active promotion code, simply choose the products you want to buy, add them to your shopping cart, go to the checkout, and enter the offer code there.
Can I use 2 promo codes at the same time?
Unless otherwise stated, promotional codes can only be applied once. Per order, a single promotional code can be applied.
Can I apply a promotion code after my purchase is complete?
We do not currently support adding a discount code to an existing order. If you want to cancel or make changes to your order, get in touch with our customer service.
What type of payments do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Amex, Apple Pay, Discover, Meta, Google Pay, Master Card, Visa Card,….
𐂯 ORDER STATUS AND DELIVERY:
How can I track my package?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the status and location of your package.
How long do refunds and replacements take?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
𐂯 RETURN OR CHANGING AN ORDER:
How can I edit/cancel my order?
We typically start processing your order as soon as it is placed to ensure you will receive it on time. As a result, once an order has been processed, certain information cannot be modified. Within six hours of placing your order, please contact us if you need to change any order details so that we can assist in making possible changes.
Is there a cancellation fee available?
If the order qualifies for cancellation, there is no cancellation fee.
How can I exchange my items?
Our items do not currently provide an exchange option. Please get in touch with our customer service within 30 days of order delivery if you have any complaints about your purchase. Then, if deemed necessary, our customer service division will assist in offering a replacement or refund.
What is the process for exchanging a product?
If you need to exchange a product, please contact our customer support team within 30 days of receiving your order. We'll guide you through the exchange process and provide you with instructions on returning the product and receiving the desired replacement.
What is your return policy?
In the event that you receive a product that does not match your order or has quality issues such as blurry or faded prints, you can return it within 30 days of receiving it for a refund or exchange. Please refer to our return policy for detailed instructions.
𐂯 PAYMENT:
When will my card be charged?
As soon as your order has been successfully placed.
Why my payment isn't accepted?
To protect your security and privacy, your bank can't provide us with information about why your payment was declined. Contact your bank directly to solve these payment issues. You might want to try again with a different payment method. In case the issue persists, kindly contact our customer support team for further support.
𐂯 OTHER:
What if I find something suspicious regarding my purchase?
We take efforts at fraud, scamming, phishing, and spoofing seriously. Please get in touch with our customer support team right once if you receive any correspondence that you suspect may not be from our store.
How secure is my personal information?
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers. Please check our Privacy Policy.
Are there any size or color options for the products?
Yes, we offer a range of color options for our products. You can select your preferred size and color on the product page before adding it to your cart.
Can I place a bulk order for a discounted price?
Yes, we offer bulk order discounts for certain products. Please contact our customer support team with details of your bulk order, and we'll provide you with a custom quote and any available discounts.
How can I contact your customer support team for further assistance?
You can reach our customer support team by email at cs@msixapparel.com or through the live chat feature on our website. We strive to respond to all inquiries promptly and provide you with the assistance you need.